Return Policy

SMITH TURF & IRRIGATION/TURFCARE EQUIPMENT

Thank you for being a valued customer of Smith Turf & Irrigation/Turf Care Equipment (STI/TCE). We offer a 90-Day Limited Return/Refund Policy from date of purchase on most items. Because of our diverse product offering, certain product restrictions apply to this policy. Please review the details of these restrictions for each product category in our Returns Policy Exceptions section below or contact your STI/TCE representative for written clarification prior to purchase. Products must be returned to STI/TCE or shipped freight pre-paid. STI/TCE will not reimburse for freight on returned items. Products must be new, clean, unopened in original box, of current style, not discontinued, undamaged, and resalable as determined solely by STI/TCE representatives. A copy of the original invoice or packing list for the returned products must be presented at the time of return. The amount of credit or refund will be based on the current price or invoiced price, whichever is less. All non-defective product returns are subject to a restocking fee of 20% of the original invoice price.

No returns will be accepted after 90 Days.

Return Policy Exceptions

Some product restrictions apply including, but not limited to, the following:

·         Salt & Ice Control Products:No Returns

·         Liquid and Granular Chemicals: No returns unless product is defective.

·         Grass Seed/Fertilizer:No returns.

·         Commercial & TCE Mowers and Equipment:No returns.

·         All Mower and Power Equipment Parts:  No returns on electrical parts.

·         Pipe or fittings of any type/material 6” and larger:No returns.

 

Special Order/Non-Stocking Products

Special Order/Non-Stocking Products are not returnable for refund or credit. Customers will be made aware if a product is a special order item at the time the order is placed. All Cash & COD Accounts must pay for the Special Order/Non-Stocking Product in full at the time the order is placed. Once STI/TCE receives the customer’s acknowledgement to proceed, the order will be placed with the manufacturer and it cannot be canceled or altered. Customer assumes ownership of the product and all associated shipping charges.

Warranty Policy

Applicable products purchased from STI/TCE will be repaired or replaced under warranty based on the written policy of the associated manufacturer. Replacement product will be exchanged for identical product on a 1-for-1 basis. Special order or discontinued products will be ordered from the manufacturer at their discretion. If the manufacturer denies the warranty claim, the product will be returned to the customer and invoiced accordingly.